We received a call in early 2016 for roof bedding and general repairs to a property in Cranbourne North. We attended the house that same day and provided a quote to replace broken tiles and to re bed and re point the entire roof.
The client had made a significant extension to the dwelling some years ago in addition to adding an air conditioner unit. This had resulted in many trades accessing the roof and in part damaging many tiles, especially on the nose of the tiles. As such this roof had a lot of traffic on it over recent years resulting in approximately 150 tiles being cracked, exceeding our original quoted target by 40 tiles. A few of these tiles were cracked straight down the middle with silicone holding them together – we were simply amazed it had not began to leak.
We informed the client about the discovery of these issues and repaired them as we went. We took photos of the problems, and as they were fairly simple to fix, rectified them free of charge. The extra tiles required were sourced and an additional quantity was left for future repairs, again at no additional cost to the client.
Casey Roof Care performed a full re bed and re point of all ridges and valleys. We disposed of all broken tiles, old grout and cleaned all the gutters as well as box pans. Once completed we provided the client with approximately 10 photos of before and after shots. Since then we have received excellent feedback and referrals from the client.